Email Notifications: Notifications are not triggered when forms are submitted

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    SalesMountainRooms
    Asked on September 19, 2019 at 10:27 AM

    I have just had to ask a client to re submit a form as we didn't get it - I have gone on to your system and both are there.  We haven't changed anything - Why are they not coming through to our email address.  They are not in spam or junk.


    Mhairi

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    AshtonP
    Answered on September 19, 2019 at 01:16 PM

    Apologies for the inconvenience caused to you. 

    Our team is trying to resolve this issue and we will get back to you with an update.

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    Darren 
    Answered on September 19, 2019 at 01:18 PM

    Hi, 

    We are having the same problem and it's not been working for about 4 hours now (when I raised it as a problem!), I would be grateful if you could let us know when you know more ASAP. 

    Many thanks 

    Darren 

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    AshtonP
    Answered on September 19, 2019 at 03:22 PM

    Hi @Darren, I have moved your concern to a different thread. I'll respond there shortly.

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    AshtonP
    Answered on September 19, 2019 at 05:07 PM

    Hello @Mhairi, The issue email notification is now resolved. I can see email notification was sent fine for the last submission on your form. Do let us know if you still have concerns with it.