Is there someone I can talk to? I am starting to create some forms but want to make sure I am doing it correctly

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    Asked on September 19, 2019 at 11:11 AM
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    Answered on September 19, 2019 at 01:58 PM

    Unfortunately, we do not provide support over the phone. We will be glad to assist you through this forum. Could you please explain the issue if you need any assistance from us along with the form URL?

    You may also follow this reference guide: How-to-Create-Your-First-Web-Form

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    Answered on September 19, 2019 at 02:39 PM
    I was able to get through it but was not able to attach a file when I added the upload file tab. I would click on it and nothing would happen. I did a work around by adding the file as a logo at the top so that may work. I sent 5 files to my website administrator.
    My understanding is that when they fill out a form to request info, Jotform sends the response to me by email?

    Many Thanks,
    H. Lee Jackson, CEPA®
    Certified Exit Planning Advisor
    Private Wealth Management Strategies
    LPL Financial
    7600 Hwy. 72 West
    Madison, Al. 35758
    256-325-3723 phone
    866-663-5529 toll free
    256-325-1200 fax
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    Answered on September 19, 2019 at 05:13 PM

    To clarify, do you want to attach a downloadable file to your form?

    If yes, you need to use the Text field and add the downloadable file link. 


    If I misunderstood your question, please let us know.

    To avoid confusion, I will be answering your other question on this thread:

    Thank you.