Email Notification > PDF Attachment: are showing just an error.

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    richardjuba
    Asked on September 19, 2019 at 11:42 AM

    Forms are not coming through on email properly. We can see the form in the preview but when the attachment is opened we see this

    ¯\_(ツ)_/¯ - there seems to be an error! We are working on it. 

    These are imperative for us. We send these to customers and some of our forms are legislated requirements. We this to be working ASAP.

    Please contact me on this this issue

    780-777-1979

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    BDAVID
    Answered on September 19, 2019 at 02:19 PM

    We apologize for the inconvenience. Could you please confirm if this issue is happening to this form? https://www.jotform.com/83224739076260

    If it is happening in all forms, please let us know. I have escalated this issue to our back-end team to check further. If you could share screenshots to illustrate the issue, please do it as shown on this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum, so we can include them in this bug report.