Account suspended

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    Graham  
    Asked on September 19, 2019 at 03:21 PM

    Hi

    its saying my log in is suspended, any idea why?

    thanks 

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    JohnRex
    Answered on September 19, 2019 at 05:16 PM

    Hi Graham,

    As checked, your account has been suspended as this form: Bibs contains a Copyrighted Logo. It is considered as a scam and violates our Terms of Use.

    15689277371971474.png

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1971474 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.