Multiple PDFs submitted with question set to 1 limit

  • Profile Image
    Silke 
    Asked on September 20, 2019 at 10:46 AM

    Hello,

    We have a form where we allow PDF submission but only 1 single per submission. 

    We have one person where in the submissions data set we are seeing the following: 

    https://www.jotform.com/uploads/ATIV/91314757401352/4438683772536196583/M2%20Pictures.pdf | https://www.jotform.com/uploads/ATIV/91314757401352/4438683772536196583/One%20Pager%202019_Email.pdf

    How is that possible? How can we ensure that does not happen again in the future? 

    Many greetings,

    Silke

  • Profile Image
    Vanessa_T
    Answered on September 20, 2019 at 11:40 AM

    but only 1 single per submission

    Apologies but I'm quite confused on your statement. You allow one submission per user or 1 PDF per submission?

    Please note that the links you have provided are for one submission only, so it does suffice your one submission per user.

    Meanwhile, the upload field you are referring currently has the following setup

    1568993954Screen Shot 2019-09-20 at 11.3

    The system might have been confused with the values. If you do not want multiple files, please turn it OFF.