What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by showcard on March 31, 2011 at 02:51 PM

    Looks like I have a mix of the free account and the 2nd level ($9.95).  However, I'm not charged anything per month.  I need to be on the 2nd plan and start paying since I need the additional submissions.  How can I upgrade?



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    JotForm Support

    Answered by mliz on April 01, 2011 at 02:10 AM

    Hi Adam,

    I checked the account under this username and email address the
    results shows that there is only 1 free account associated with it.

    Were you using the same username and email address during the upgrade?

    To upgrade login to your JotForm account then go to Account Settings
    and click on 'Upgrade to Premium' .

    If you encounter any problem with the upgrade let me know.


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    JotForm Support

    Answered by liyam on April 01, 2011 at 02:17 AM


    Have you already tried subscribing by going to this link? http://www.jotform.com/pricing/

    If so, may I know the email address you used and did you select Paypal or entered your credit card (Plimus)?

    So far I'm seeing your account as a free account and can't seem to find any payment orders via Plimus.

    Will wait for your response.