Help with plans.

  • Profile Image
    lenamaliachan
    Asked on September 23, 2019 at 03:52 PM

    I have a bronze membership and it says "1000" submissions allowed.  However, I just got an email saying only 100 were allowed.  It states on your membership page "1000".  Now my registration is closed and I need it to be made available asap.

    Thanks, Lena


  • Profile Image
    Nik_C
    Answered on September 23, 2019 at 05:01 PM

    I checked your account and saw that you already switched from Bronze to Silver plan.

    One of the differences is that Bronze plan allows 100 payments per month and Silver 1000 payments per month:

    15692724412019-09-23_22-59-54.png

    So the message you saw was related to payment submissions and not regular ones.

    Also, please note that your charge (for switching the plans) was automatically prorated, so you only paid the difference.

    Let us know if you have any further questions.

    Thank you!