How to handle fForms rejected from Wells Fargo server?

  • Profile Image
    Asked on September 23, 2019 at 06:38 PM

    Our Wells Fargo supporter is getting the following error message when trying to access our forms.  Is there something we can do or ask Wells Fargo to do to allow them to use Jotform online forms.:

       “You have been directed to this site because you have attempted to access a "software as a service" (SaaS) website
    identified as one not approved by Wells Fargo.”


    The website you were trying to reach:

    The reason the website is being blocked: Unauthorized SaaS

    Unauthorized SaaS, or Software as a Service, are sites explicitly prohibited per policy.

    Sites restricted in this category offer SaaS solutions which pose additional risk through data exfiltration and potential malware intrusion. They can also provide information on the amount of data being uploaded and downloaded from Wells Fargo Team members. These sites have been identified through the Cloud Access Security Monitor (CASM).

  • Profile Image
    Answered on September 23, 2019 at 06:54 PM

    Yes, please whitelist Jotform IP and domains so that there are no such restrictions from Wells Fargo server.

    Please check this guide for more details: Whitelisting-JotForm-IP-Addresses-and-Domains.

    This should take care of the situation.

    Do try and let us know if you require any further assistance from our end.