Country not supported in payment

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    Asked on September 23, 2019 at 11:36 PM


    When using the form and trying to make the payment by card I get a notice that "the selected country is not supported" I have looked at my Paypal account and I do not find any type of configuration that Allow me to lock or unlock certain countries. Nor in Jotform do I find the possibility of doing something. Could you help me? (I attached screenshot)



    Al utilizar el formulario e intentar realizar el pago por tarjeta me sale un aviso de que "el pais seleccionado no es soportado" he mirado en mi cuenta Paypal y no encuentro ningun tipo de configuración que me permita bloquear o desbloquear ciertos paises. Tampoco en Jotform encuantro la posibilidad de hacer algo. Podían ayudarme? (les adjunto captura de pantalla)

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    Answered on September 23, 2019 at 11:44 PM

    The error is generated by PayPal and is related to your PayPal account (the merchant), not the buyer's credit card. That error is generated by PayPal when you're trying to use PayPal Payments Pro from a country that does not support it (Currently only US, UK, and CA). 

    If you want it to be available for all the countries it is necessary to use Paypal standard or Express Checkout.

    Let us know if we can assist you further.

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    Answered on September 23, 2019 at 11:46 PM

    Muchas gracias por la respuesta