Why are my forms not showing up on my websites?

  • Profile Image
    Asked on March 31, 2011 at 08:04 PM

    I paid the monthly fee and the fee has come out of my account, but when you click on the jot form it says that it is over quota???  I need this to be fixed ASAP

    The work email that it is associated with is Tanya.poechhacker@cancer.org


    I use it under the tab for REQUESTED MATERIAL on my Relay for Life sites

  • Profile Image
    Answered on April 01, 2011 at 04:16 AM


    I can see a record of the payment made for monthly premium subscription
    using the email address.

    I have forwarded this concert to our admins, we will keep you posted on
    any updates.

    Did you register using a different username before the upgrade?

    Thanks for using JotForm

  • Profile Image
    Answered on April 01, 2011 at 09:24 AM

    Can you send URL for one of your forms? I do not see a form on that page and we couldn't find your account.