The forms do not work

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    luciagallo
    Asked on March 27, 2013 at 04:46 AM

    Hello,

     
    my web forms stopped working today. (www.solusat.es)
    There any impact?

    Please, could you say me what can I do?

     

    Thanks

    Best regards


    Lucía.-

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    aytekin
    Answered on March 27, 2013 at 05:41 AM

    What exactly seems to be problem. They are working on my end. 

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    luciagallo
    Answered on March 27, 2013 at 05:47 AM

    When I click button on the form (on the site: http://www.solusat.es/junkers.html), not the form is opened, the box is blank.

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    luciagallo
    Answered on March 27, 2013 at 07:16 AM

    Please, I need to solve this problem, we provide 24 hours without
    service.

     

    Thanks


    Lucía.-

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    pinoytech
    Answered on March 27, 2013 at 09:03 AM

    Hi Lucia,

    We apologize for the inconvenience that may have caused. With regards to the issue, may we know which part of your form you are referring? Can you please provide us screenshot?

    Thank you!

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    luciagallo
    Answered on March 27, 2013 at 09:37 AM

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    pinoytech
    Answered on March 27, 2013 at 10:18 AM

    Hi Lucia,

    For some reasons, your response came out empty. Can you please post it again using this link? http://jotform.me/answers/197752-The-forms-do-not-work#3

    Thank you!

  • Profile Image
    luciagallo
    Answered on March 27, 2013 at 10:31 AM

    how I can attach a picture?

    If I copy/paste, the menssage go empty

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    pinoytech
    Answered on March 27, 2013 at 10:56 AM
  • Profile Image
    luciagallo
    Answered on March 27, 2013 at 11:05 AM

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    Welvin
    Answered on March 27, 2013 at 12:50 PM

    Hi Lucia,

    I am able to see the form without any problems. What is your OS and Browser/Browser Version? 

    Please try to replace your currect form script to this one:

    <script src="//jotformeu.com/min/g=feedback" type="text/javascript">

    new JotformFeedback({

    formId:'21984244141350',

    base:'http://jotformeu.com/',

    windowTitle:'',

    background:'#7A7A7A',

    fontColor:'#FFFFFF',

    type:false,

    height:600,

    width:700

    });

    </script>

     

    See if this help. Thanks

  • Profile Image
    luciagallo
    Answered on April 01, 2013 at 03:38 AM

    Good morning,

    the problem is solved, thank you very much.

     

    Lucía.-

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    sidharth_kch
    Answered on April 01, 2013 at 03:52 AM

    @luciagallo

    Glad to know that your issue was resolved.

    Should you have any questions please do not hesitate to contact us.

    Thanks,

    Sidharth