What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The forms do not work

    Asked by luciagallo on March 27, 2013 at 04:46 AM

    Hello,

     
    my web forms stopped working today. (www.solusat.es)
    There any impact?

    Please, could you say me what can I do?

     

    Thanks

    Best regards


    Lucía.-

    Page URL:
    http://www.solusat.es/junkers.html

    www stopped working thanks hello
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    JotForm Founder

    Answered by aytekin on March 27, 2013 at 05:41 AM

    What exactly seems to be problem. They are working on my end. 

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    Answered by luciagallo on March 27, 2013 at 05:47 AM

    When I click button on the form (on the site: http://www.solusat.es/junkers.html), not the form is opened, the box is blank.

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    Answered by luciagallo on March 27, 2013 at 07:16 AM

    Please, I need to solve this problem, we provide 24 hours without
    service.

     

    Thanks


    Lucía.-

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    Answered by pinoytech on March 27, 2013 at 09:03 AM

    Hi Lucia,

    We apologize for the inconvenience that may have caused. With regards to the issue, may we know which part of your form you are referring? Can you please provide us screenshot?

    Thank you!

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    Answered by luciagallo on March 27, 2013 at 09:37 AM

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    Answered by pinoytech on March 27, 2013 at 10:18 AM

    Hi Lucia,

    For some reasons, your response came out empty. Can you please post it again using this link? http://jotform.me/answers/197752-The-forms-do-not-work#3

    Thank you!

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    Answered by luciagallo on March 27, 2013 at 10:31 AM

    how I can attach a picture?

    If I copy/paste, the menssage go empty

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    Answered by pinoytech on March 27, 2013 at 10:56 AM
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    Answered by luciagallo on March 27, 2013 at 11:05 AM

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    JotForm Support

    Answered by Welvin on March 27, 2013 at 12:50 PM

    Hi Lucia,

    I am able to see the form without any problems. What is your OS and Browser/Browser Version? 

    Please try to replace your currect form script to this one:

    <script src="//jotformeu.com/min/g=feedback" type="text/javascript">

    new JotformFeedback({

    formId:'21984244141350',

    base:'http://jotformeu.com/',

    windowTitle:'',

    background:'#7A7A7A',

    fontColor:'#FFFFFF',

    type:false,

    height:600,

    width:700

    });

    </script>

     

    See if this help. Thanks

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    Answered by luciagallo on April 01, 2013 at 03:38 AM

    Good morning,

    the problem is solved, thank you very much.

     

    Lucía.-

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    Answered by sidharth_kch on April 01, 2013 at 03:52 AM

    @luciagallo

    Glad to know that your issue was resolved.

    Should you have any questions please do not hesitate to contact us.

    Thanks,

    Sidharth