Payment question

  • Profile Image
    Asked on September 25, 2019 at 09:01 AM

    I received an email indicating that my payment failed. The money is in my account. 

    Can you please see if payment was processed?

    There is nowhere on your website to check the current status of my payments. This is a problem I have run into in the past.

    Thank you,

    Martin Gondra

  • Profile Image
    Answered on September 25, 2019 at 10:13 AM

    We do apologize for the inconvenience.

    Checked your account and you're subscribed to Silver monthly .

    To clarify, you have received payment from your form and received the money however, an email states that the payment failed?

    Or are you referring to your subscription renewal?

    Can you please explain further the issue with the payments?

    Looking forward for your response.