receiving PDF attachments having different layouts

  • lassocie
    Asked on September 26, 2019 at 4:02 PM

    Hi there,

    I customize my PDF view for a form. However, depending on the condition, sometimes I receive the "regular" PDF and other time the "customize" PDF.

    Why I don't have always the same?


  • John Support Team Lead
    Replied on September 26, 2019 at 4:37 PM

    I assume that you are referring to this form:  Cahier de charges - Communications & identité visuelle. Am I correct?

    If so, I can only see one PDF template in the PDF Editor. This should be the same layout that email notification recipients shall receive:

    receiving PDF attachments having different layouts  Image 10

    Could you please share a screenshot of the "different layout" that you're referring to so we could check? Please refer to this guide on How-to-Post-Screenshots-to-Our-Support-Forum.

    Also, can we make a test submission on your form so we could replicate the issue?

    You can also try checking the PDF inside the email notification setting and see if that'll resolve the issue:

    15695302021979854 2 Screenshot 21

    After that click Save and make a test submission.

    But if you're referring to a different form, please let us know the form name/ID so we could also check that.