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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Good afternoon - I have just tried to add a form to my website but the Http code did not include the submit button and therefore I could not send from

    Asked by DavidJN on April 01, 2011 at 08:58 AM

    my site - what have i done wrong please??

    Page URL:
    http://intheribbons.info/testcontact.aspx

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    JotForm Founder

    Answered by aytekin on April 01, 2011 at 09:08 AM

    The URL did not work for me:

    www.intheribbons.info/tesstcontact 

    Can you post the correct URL? 


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    Answered by DavidJN on April 01, 2011 at 09:49 AM

    Sorry it should have been test - could you please go to www.intheribbons.info and click on any of the test pages at the bottom of the page - I appear to be only getting half a form??

    Many thanks

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    JotForm Founder

    Answered by aytekin on April 01, 2011 at 11:36 AM

    None of the test pages had any forms on them. 

    Can you try a different embed code if you are having problem with the current code you are using? 

    http://www.jotform.com/help/67-So-Which-Form-Embed-Code-Should-I-Use

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    Answered by DavidJN on April 01, 2011 at 12:22 PM

    Hi Very strange - on my Apple using Safari I can see half the form - using a Windows 7 laptop I cannot see any yet each test page has the code either embedded or pasted

    - also my page is hosted by microsoft and they always say

    "To make script tags using the "src" attribute work correctly when using the HTML module, defer="defer" has been added after the URL."

    Perhaps because it is being changed it does not work properly??

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    Answered by allanftd on April 02, 2011 at 05:40 AM

    Hi DavidJN,

    Thank you for the update. I was able to confirm the first issue you reported using Safari on Apple.

    The floating frame (or iframe) that holds the form is too small to display the entire form, thus the Submit button and the lower portion of the form is hidden from view. Please adjust the height of the iframe, or use this embed code instead:

    <iframe allowtransparency="true" src="//form.jotform.com/form/10901152092" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no">

    </iframe> 

    For the second issue, the forms are indeed not visible when using a Windows-based computer, which I find really unusual, especially since you're using Microsoft Live Office to host the website. May we ask if you're using your Mac to create the website? If so, please try using a PC or laptop running Windows because there might be compatibility issues when using Microsoft Office Live from other machines. Please let us know how it goes. We apologize for the inconvenience. 

    Thank you for using JotForm!

    JOTFORM SUPPORT

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    Answered by DavidJN on April 02, 2011 at 06:54 AM

    Hi allanftd as requested I made a new page using the PC - testmicrosoft - and yes it worked and was visible in both safari and internet explorer using my Apple and PC - so I would suggest that it must be the change that Microsoft make when I pasted the HTML as described previously - so for now I will have to use the PC to construct a form - hey ho - could you let me know how to increase the depth of the other forms please??  i do want to try to construct a fairly lengthy form.

    For an initially free service I am very impressed at your support - many thanks

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    Answered by allanftd on April 02, 2011 at 11:37 AM

    Hi DavidJN,

    Thank you for your recognition and kind words, It is our team's pleasure to help you.

    In order to increase the depth of the other forms, you can adjust the height of the iframe (highlighted in green) to the preferred height in pixels:

    <iframe allowtransparency="true" src="//form.jotform.com/form/10901152092" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no">

    </iframe> 

    Tip: You can use the iframe form embed code to let JotForm determine the appropriate height to display your entire form properly.

    We hope you find this information useful. Please do not hesitate to contact us if you have any other questions or concerns. Thank you for using JotForm!

    JOTFORM SUPPORT