PDF Form: Not sending email alerts

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    Asked on September 28, 2019 at 11:11 AM

    Hello - I hope you can help me.

    I've downloaded a PDF version of of my forms (UKOOC Registration), but, while it is submitting to jotform ok, it isn't generating emails (either submission or autoresponder). Could you advise please?


    Brian Parkinson


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    Answered on September 28, 2019 at 01:14 PM

    I have created a clone version of your and I was able to reproduce the same issue you have described on that cloned version. Although, I wasn't able to reproduce it on a newly created form.

    I have forwarded your concern to our developers so they can take look at the issue you are having with your form closely.

    I'm sorry if I cannot provide any timeframe for when the issue will be fixed. However, please be assured that once there is an update, we will notify you in this thread the soonest.

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    Answered on September 30, 2019 at 08:00 AM

    Thanks Mike - glad it's not just me. I look forward to hearing your colleagues' thoughts.

    In the meantime I've recreated the PDF form manually and added a link to just email it in, so we'll add the data manually.

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    Answered on September 30, 2019 at 08:43 AM

    Thank you for the update. We will keep you posted on updates via this thread.