PDF Form: Not sending email alerts

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    brianparkinson
    Asked on September 28, 2019 at 11:11 AM

    Hello - I hope you can help me.

    I've downloaded a PDF version of of my forms (UKOOC Registration), but, while it is submitting to jotform ok, it isn't generating emails (either submission or autoresponder). Could you advise please?

    Thanks

    Brian Parkinson

    brian@makingsense.co.uk



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    Mike_G
    Answered on September 28, 2019 at 01:14 PM

    I have created a clone version of your and I was able to reproduce the same issue you have described on that cloned version. Although, I wasn't able to reproduce it on a newly created form.

    I have forwarded your concern to our developers so they can take look at the issue you are having with your form closely.

    I'm sorry if I cannot provide any timeframe for when the issue will be fixed. However, please be assured that once there is an update, we will notify you in this thread the soonest.

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    brianparkinson
    Answered on September 30, 2019 at 08:00 AM

    Thanks Mike - glad it's not just me. I look forward to hearing your colleagues' thoughts.

    In the meantime I've recreated the PDF form manually and added a link to just email it in, so we'll add the data manually.

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    gerardw
    Answered on September 30, 2019 at 08:43 AM

    Thank you for the update. We will keep you posted on updates via this thread.