Why am I getting this message "form not found"?

  • Profile Image
    Asked on September 28, 2019 at 10:58 PM

    Hi Support,

    I was prompt out with message 'form not found' message.

    I have not received any email indication of any login/account error etc.

    when I try to login to the form url and being prompt with 'form not found' message.

    Please assist.

    Thank you,

    MSLI Resources.

  • Profile Image
    Answered on September 28, 2019 at 11:17 PM

    You received this message since your account is suspended. The form 92172662715459 was flagged as copyright logo scam.


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proof to reviewers@jotform.com with Thread #1982249 as your subject. We will let you know about the status of your account after a thorough review of your proof.

    Or, we can just remove the logos and lift the suspension on your account.