Why am I getting this message "form not found"?

  • Profile Image
    MSLI RESOURCES 
    Asked on September 28, 2019 at 10:58 PM

    Hi Support,

    I was prompt out with message 'form not found' message.

    I have not received any email indication of any login/account error etc.

    when I try to login to the form url and being prompt with 'form not found' message.

    Please assist.


    Thank you,

    MSLI Resources.

  • Profile Image
    gerardw
    Answered on September 28, 2019 at 11:17 PM

    You received this message since your account is suspended. The form 92172662715459 was flagged as copyright logo scam.

    15697269652909_2.png


    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proof to reviewers@jotform.com with Thread #1982249 as your subject. We will let you know about the status of your account after a thorough review of your proof.

    Or, we can just remove the logos and lift the suspension on your account.