Why my account keep suspended

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    Asked on September 30, 2019 at 09:23 AM

    All my forms have been disabled, I tried to log in to my account but failed - I keep receiving a message that my account is suspended. I need to use other Gmail account for asking this... Why this is happening? Please help me since I need to use my account and the survey... 

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    Answered on September 30, 2019 at 10:34 AM

    Your account warofsik2019@gmail.com is suspended because the forms found on your account were flagged as copyright logo scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    In order to reactivate your account, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #1983153 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension of your account.

    Let us know if you have further questions.


  • Profile Image
    Answered on September 30, 2019 at 12:15 PM

    I see your account was already restored. 

    Please let us know if you have any further questions.

    Thank you.