Why does the Attachment buttons and Submit button disappear everytime I go to the admin side of my Facebook tab

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    Asked on April 01, 2011 at 11:27 AM

    For example, I used the FB source code and it worked fine (as a non-admin). Then as an admin of my FB page, I wanted to show someone the page so I just walked through the steps, clicked save again, view page as admin then look at it and was fine. Then, i had someone test the page as a non-admin and the button were missing.

    It is there a way to prevent them from disappearing and not having to copy and paste the code again when i need to get into it?



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    Answered on April 01, 2011 at 11:08 PM

    Hi there,

    Thank you for using jotform!

    From what you are describing, The Facebook code pharser (an integrated software that filters out code you paste on facebook.) automatically  edits your code whenever you go into your admin panel then saves it as such. Obviously, this is a Facebook issue. Unfortunately we may not be able to do anything about it considering that the problem is not on our side. However, we will try to look into it further and see if we could try to come up with a fix.        


    Albert | JotForm Support

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    Answered on April 02, 2011 at 01:26 AM


    I thoroughly inspected your form and checked for any errors, found none, and inserted it as FBML on a test Facebook page but I wasn't able to replicate your issue. Below are the screenshots I took of the page, with your form embedded in it. Click to enlarge:

    Logged in as Admin



    Logged out


    Logged in using a separate, non-admin account


    If possible, can you please provide the link to your FB page where the problem is occurring?