What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does the Attachment buttons and Submit button disappear everytime I go to the admin side of my Facebook tab

    Asked by amweea on April 01, 2011 at 11:27 AM

    For example, I used the FB source code and it worked fine (as a non-admin). Then as an admin of my FB page, I wanted to show someone the page so I just walked through the steps, clicked save again, view page as admin then look at it and was fine. Then, i had someone test the page as a non-admin and the button were missing.

    It is there a way to prevent them from disappearing and not having to copy and paste the code again when i need to get into it?

     

    Aaron

    Page URL:
    http://www.jotform.com/?formID=10883559241

  • Profile Image

    Answered by brx250 on April 01, 2011 at 11:08 PM

    Hi there,

    Thank you for using jotform!

    From what you are describing, The Facebook code pharser (an integrated software that filters out code you paste on facebook.) automatically  edits your code whenever you go into your admin panel then saves it as such. Obviously, this is a Facebook issue. Unfortunately we may not be able to do anything about it considering that the problem is not on our side. However, we will try to look into it further and see if we could try to come up with a fix.        

    ___________________________________________________________

    Albert | JotForm Support

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 02, 2011 at 01:26 AM

    Hi,

    I thoroughly inspected your form and checked for any errors, found none, and inserted it as FBML on a test Facebook page but I wasn't able to replicate your issue. Below are the screenshots I took of the page, with your form embedded in it. Click to enlarge:

    Logged in as Admin

     

     

    Logged out


     

    Logged in using a separate, non-admin account


     

    If possible, can you please provide the link to your FB page where the problem is occurring?

     

    Regards,

    Neil