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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    why automatic phishing detection system has suspended your JotForm account. Your forms are currently disabled?

    Asked by kenannn on March 28, 2013 at 07:11 AM

    hello jotform

    how are you

    iwant to tell that all time when make an account it delete and when make a page it phishing 

    when i make a page it is only for my friends because we make sometimes

    things and play with eachother please dont delete my account with my love

    JotForm jotform account style size font
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    Answered by sidharth_kch on March 28, 2013 at 07:31 AM

    @kenannn

    I checked your account. Your account was auto-suspended by our anti-phishing filter. One of your form is suspected to be used for phishing as it asks for username and password. FYI, JotForm forms cannot be used for authentication and is against our Terms of Use.

    Before we re-activate your account, please let us know why you need to ask user's login credentials.

    Thanks,

    Sidharth

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    Answered by coversine on April 14, 2013 at 12:19 PM

    If its for a new registration, it should be allowed to ask username/password. you guys need to understand your terms and rectify the phishing detector algorithm.

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    Answered by jeanettebmz on April 14, 2013 at 05:41 PM

    I have unsuspended your account after checking your forms . Please understand that Fighting with real phishers is an everyday task and cannot be manually done. We ought to control this in order to be compliant with Internet Regulations, otherwise our site might penalized as it was back in February ,2012 due to phishing forms stored into our servers.

    So , in order to control phishers we have implemented this system as we have millions of forms already hosted by our servers

    I have unsuspended your account, but I would recommend you the following in order to prevent further suspensions:


    -Do not create login forms (username or email fields along with password fields) in any form
    -Do not to leave untitled or unused forms (with unlabeled fields, or with no fields at all)  . This is what most likely happened to your account in particular
    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers and unless we determine that a form belongs to a real "paid" phisher, we will not suspend that account, we will rather send an email message asking for the purpose of the form, before deciding something else

    Otherwise I cannot assure you this will not happen again

     

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    Answered by Dick Doe  on September 05, 2016 at 09:27 PM

    Same here. I manage client's Twitter accounts. So on the form I added a text that "we will also need your Twitter username and password once your order has been processed". I was NOT asking for username or password on the form itself (however I had an autoresponder setup asking for that info). Was that why my account was suspended? If so tell me what to remove
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    JotForm Support

    Answered by ashwin_d on September 05, 2016 at 11:06 PM

    Hello,

    This is a very old thread. I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/924891 

    Thank you!