Emails comes in one thread on Gmail

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    Mike Carden 
    Asked on September 30, 2019 at 06:59 PM

    HI There,

    My company Elevate Tickets uses Jotforms to collect potential client question. When using Gmail every inquiry remains on one continuous email tread. Is there anyway to send a individual email when someone asks a question. Is there a setting a on gmail that I should look into.

    Thanks

    - Mike  

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    EltonCris
    Answered on September 30, 2019 at 08:00 PM

    There are 2 solutions to overcome that.

    1. In your form, you can add unique fields like name & email on the email subject line so it would come as a unique email thread on your Gmail. Here's a visual guide:

    2. You can turn off Conversation View on Gmail. Guide: https://support.google.com/mail/answer/5900?co=GENIE.Platform%3DDesktop&hl=en