Emails comes in one thread on Gmail

  • Mike Carden
    Asked on September 30, 2019 at 6:59 PM

    HI There,

    My company Elevate Tickets uses Jotforms to collect potential client question. When using Gmail every inquiry remains on one continuous email tread. Is there anyway to send a individual email when someone asks a question. Is there a setting a on gmail that I should look into.

    Thanks

    - Mike  

  • Elton Support Team Lead
    Replied on September 30, 2019 at 8:00 PM

    There are 2 solutions to overcome that.

    1. In your form, you can add unique fields like name & email on the email subject line so it would come as a unique email thread on your Gmail. Here's a visual guide:

    Emails comes in one thread on Gmail Image 1 Screenshot 20

    2. You can turn off Conversation View on Gmail. Guide: https://support.google.com/mail/answer/5900?co=GENIE.Platform%3DDesktop&hl=en