Account was suspended

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    KAREN 
    Asked on October 02, 2019 at 08:32 AM

    Why would a free service be suspended?  I made an error earlier in the week and had that rectified and today my account is suspended for the items I do actually intend to use from your site.

    Screenshot
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    JohnRex
    Answered on October 02, 2019 at 09:59 AM

    Hi Karen,

    As checked, your account has been suspended as this form: ITINERARY AUTHORIZATION contains plain text fields that collect Credit Card information. It is considered as phishing and violates our Terms of Use.

    15700247261985951.png

    You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    You can use one of the Payment Integrations available with Jotform if you are to collect payments using your forms. Transactions with these integrations are secured instead of using plain text fields.

    Lastly, we can reactivate the account but we need to delete the infringing fields from your form. You must also agree with our Terms of Use.

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    Jetsettravelagency
    Answered on October 02, 2019 at 10:51 AM
    OMG! I didn't realize I had to delete that form. I had created the right
    form later yesterday, after I figured out there was template for credit
    cards. I am willing to delete that form, I promise it was a PURE accident
    and I didn't intend to violate ANY policies. by other forms proves that
    was in error.
    Can you please delete and re-establish my account so I can fix it or
    something.?
    ...
  • Profile Image
    JohnRex
    Answered on October 02, 2019 at 11:15 AM

    I have deleted the guilty fields and reactivated your account. Please try logging in again.

    As mentioned, you can use one of our payment integrations in case you would like to collect payments using your forms. Transactions with these integrations are secured instead of using plain text fields.

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    Jetsettravelagency
    Answered on October 02, 2019 at 11:51 AM
    I still can’t get in but it doesn’t say suspended anymore
    Now it just won’t let me in
    God Bless
    Sent from my iPhone
    ...
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    JohnRex
    Answered on October 02, 2019 at 12:13 PM

    I have flushed your login attempts to the account. Please try logging in again and let us know how it went.

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    Jetsettravelagency
    Answered on October 02, 2019 at 12:51 PM
    You have been sooooo helpful to me this morning, now I need to return the favor
    When I post my travel booking request link into my Facebook it says
    Xstream travel and paycation, ALTHOUGH this form is excellent those companies were found to be scams
    May I suggest you change the name of that form to just TRAVEL BOOKING
    I’m scared to post this link on my wall although I changed the name of the form in my back office
    God Bless
    Sent from my iPhone
    ...
  • Profile Image
    Jetsettravelagency
    Answered on October 02, 2019 at 12:51 PM
    https://form.jotform.com/92744729177167
    You have been sooooo helpful to me this morning, now I need to return the favor
    When I post my travel booking request link into my Facebook it says
    Xstream travel and paycation, ALTHOUGH this form is excellent those companies were found to be scams
    May I suggest you change the name of that form to just TRAVEL BOOKING
    I’m scared to post this link on my wall although I changed the name of the form in my back office

    God Bless
    Sent from my iPhone
    ...
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    JohnRex
    Answered on October 02, 2019 at 01:11 PM

    Let me move your new concern to a new thread so we could assist you better on that specific topic.

    I will be posting my response in this link below shortly:

    https://www.jotform.com/answers/1986416