Form has disapeared when I have down graded is there anyway of getting it back

  • digotham
    Asked on October 2, 2019 at 3:22 PM
  • jonathan
    Replied on October 2, 2019 at 4:14 PM

    Forms should not disappear even if your account was downgraded to the FREE plan.

    Can you please provide more details about the missing form. Tell us the URL link of the form so we can check more.


  • digotham
    Replied on October 2, 2019 at 4:17 PM

    https://form.jotformeu.com/digotham/ksb---ball-2017


    i did post it earlier too 



  • jonathan
    Replied on October 2, 2019 at 4:42 PM

    The custom URL link of the form you provided appears to be invalid https://form.jotformeu.com/digotham/ksb---ball-2017

    The reason there was no form.

    Can you please confirm that the form is missing in your My Forms list.



  • digotham
    Replied on October 2, 2019 at 5:51 PM
    It is missing from the list or I wouldn’t have a problem with it.
    ...
  • Ivaylo JotForm Support
    Replied on October 2, 2019 at 6:43 PM

    I checked the history of your account and there are no deletions or purges.

    Perhaps, you have changed by accident the custom url of some of your existing forms.

    Can you please check each of your forms again?

    We will wait for your response.