Form has disapeared when I have down graded is there anyway of getting it back

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    digotham
    Asked on October 02, 2019 at 03:22 PM
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    jonathan
    Answered on October 02, 2019 at 04:14 PM

    Forms should not disappear even if your account was downgraded to the FREE plan.

    Can you please provide more details about the missing form. Tell us the URL link of the form so we can check more.


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    digotham
    Answered on October 02, 2019 at 04:17 PM

    https://form.jotformeu.com/digotham/ksb---ball-2017


    i did post it earlier too 



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    jonathan
    Answered on October 02, 2019 at 04:42 PM

    The custom URL link of the form you provided appears to be invalid https://form.jotformeu.com/digotham/ksb---ball-2017

    The reason there was no form.

    Can you please confirm that the form is missing in your My Forms list.



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    digotham
    Answered on October 02, 2019 at 05:51 PM
    It is missing from the list or I wouldn’t have a problem with it.
    ...
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    IvayloK
    Answered on October 02, 2019 at 06:43 PM

    I checked the history of your account and there are no deletions or purges.

    Perhaps, you have changed by accident the custom url of some of your existing forms.

    Can you please check each of your forms again?

    We will wait for your response.