How do I unlock my account?

  • Tiffany
    Asked on October 3, 2019 at 12:14 PM
  • John Support Team Lead
    Replied on October 3, 2019 at 12:32 PM

    When you mean unlock, are you referring to regain access to it (like login)? If so, you can reset its password by following this guide on How-to-reset-the-password. The reset instructions will be sent to the email address associated with the account.

    But if you're referring to something else, please let us know in detail so we could check.