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JennieAsked on October 3, 2019 at 11:09 PM
Hi , can I know why my account is suspended ? Thanks
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David JotForm Support ManagerReplied on October 3, 2019 at 11:42 PM
Our phishing system detected one of your forms being used to offer fake jobs. The form is also requesting for sensitive banking information which violates our terms of use:
Those fields must be removed. Also, we need to make sure that this is legitimate, could you share the URL of your web site where the form is embedded?
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jellychong95Replied on October 4, 2019 at 7:51 AMbut this bank acc and bank type we used it is for staff banking salary purposes.
Best Regards,
Jennie
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Girish JotForm SupportReplied on October 4, 2019 at 8:08 AM
Hello Jennie,
Sorry, but as per our Terms of use, we cannot allow collection of sensitive information such as bank info via forms.
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jellychong95Replied on October 4, 2019 at 12:51 PMOkay later on will remove it from our forms , as we dont know we cannot collect this info. Could you please open back the account ya thanks
Best Regards,
Jennie
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Kevin Support Team LeadReplied on October 4, 2019 at 2:13 PM
I have removed the guilty fields and reactivated your account.
If you have questions, let us know.
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jellychong95Replied on October 5, 2019 at 4:51 AMOkay thanks for helping !
Best Regards,
Jeslyn Chong
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