Login suspended

  • Jennie
    Asked on October 3, 2019 at 11:09 PM

    Hi , can I know why my account is suspended ? Thanks

  • David JotForm Support Manager
    Replied on October 3, 2019 at 11:42 PM

    Our phishing system detected one of your forms being used to offer fake jobs. The form is also requesting for sensitive banking information which violates our terms of use:

    1570160485applicationform Screenshot 10

    Those fields must be removed. Also, we need to make sure that this is legitimate, could you share the URL of your web site where the form is embedded?

  • jellychong95
    Replied on October 4, 2019 at 7:51 AM
    but this bank acc and bank type we used it is for staff banking salary purposes.
    Best Regards,
    Jennie
    ...
  • Girish JotForm Support
    Replied on October 4, 2019 at 8:08 AM

    Hello Jennie,

    Sorry, but as per our Terms of use, we cannot allow collection of sensitive information such as bank info via forms.

  • jellychong95
    Replied on October 4, 2019 at 12:51 PM
    Okay later on will remove it from our forms , as we dont know we cannot collect this info. Could you please open back the account ya thanks
    Best Regards,
    Jennie
    ...
  • Kevin Support Team Lead
    Replied on October 4, 2019 at 2:13 PM

    I have removed the guilty fields and reactivated your account. 

    If you have questions, let us know. 

  • jellychong95
    Replied on October 5, 2019 at 4:51 AM
    Okay thanks for helping !
    Best Regards,
    Jeslyn Chong
    ...