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wanvisaAsked on October 4, 2019 at 6:04 AM
Hi,
May i know why my quiz form is diabled? and i can't login to my account.
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VincentJayReplied on October 4, 2019 at 7:02 AM
Your account got suspended because the (Credit Card Donation Forms) is collecting fake donations.
We need to delete the form so we can activate your account back to good status.
Let us know if that is okay with you.
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lyfemedicalwellnessphuketReplied on October 4, 2019 at 11:51 AMhi
sorry but the form is a health quiz. can you check your system please.
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denis_calin Jotform SupportReplied on October 4, 2019 at 12:12 PM
Hi @lyfemedicalwellnessphuket!
All three of forms and account was suspended because you are soliciting suspicious donations on this form:
Please clarify the purpose of your donation collection and whether the form is embedded on a webpage (please provide the page URL). Otherwise, please agree to our Terms of Use and allow us to remove the form from your account so that we can lift the suspension. We will be waiting for your response.
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lyfemedicalwellnessphuketReplied on October 11, 2019 at 4:11 AMhello,
I'm really not sure which form is that, but we are not using that one. we
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VincentJayReplied on October 11, 2019 at 5:48 AM
If you're not using the guilty forms, is it okay if we delete it so we can activate your suspended account?
We'll wait for your reply. Thank you.
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lyfemedicalwellnessphuketReplied on October 13, 2019 at 1:50 AMyes please
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jherwinReplied on October 13, 2019 at 4:00 AM
Hello @lyfemedicalwellnessphuket -I have successfully removed the guilty form and also reactivated your suspended account.
Please go ahead and check your account.
Thank you.
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lyfemedicalwellnessphuketReplied on October 14, 2019 at 3:50 AMThanks
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