My Account is Suspended

  • Profile Image
    wanvisa 
    Asked on October 04, 2019 at 06:04 AM

    Hi,

    May i know why my quiz form is diabled? and i can't login to my account. 

  • Profile Image
    VincentJay
    Answered on October 04, 2019 at 07:02 AM

    Your account got suspended because the (Credit Card Donation Forms) is collecting fake donations. 

    We need to delete the form so we can activate your account back to good status.

    Let us know if that is okay with you.

  • Profile Image
    lyfemedicalwellnessphuket
    Answered on October 04, 2019 at 11:51 AM
    hi
    sorry but the form is a health quiz. can you check your system please.
    ...
  • Profile Image
    denis_calin
    Answered on October 04, 2019 at 12:12 PM

    Hi @lyfemedicalwellnessphuket!

    All three of forms and account was suspended because you are soliciting suspicious donations on this form:

    1570205367slack-imgs.com.png

    Please clarify the purpose of your donation collection and whether the form is embedded on a webpage (please provide the page URL). Otherwise, please agree to our Terms of Use and allow us to remove the form from your account so that we can lift the suspension. We will be waiting for your response.

  • Profile Image
    lyfemedicalwellnessphuket
    Answered on October 11, 2019 at 04:11 AM
    hello,
    I'm really not sure which form is that, but we are not using that one. we
    ...
  • Profile Image
    VincentJay
    Answered on October 11, 2019 at 05:48 AM

    If you're not using the guilty forms, is it okay if we delete it so we can activate your suspended account? 

    We'll wait for your reply. Thank you.

  • Profile Image
    lyfemedicalwellnessphuket
    Answered on October 13, 2019 at 01:50 AM
    yes please
    ...
  • Profile Image
    jherwin
    Answered on October 13, 2019 at 04:00 AM

    Hello @lyfemedicalwellnessphuket -I have successfully removed the guilty form and also reactivated your suspended account. 

    Please go ahead and check your account.

    Thank you.

  • Profile Image
    lyfemedicalwellnessphuket
    Answered on October 14, 2019 at 03:50 AM
    Thanks
    ...