Salesforce Integration giving an authentication error.

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    Asked on October 04, 2019 at 10:02 AM


    Please see two attachments provided by my developer.  

    Here is his message to me:  

    I have some authenticating issues in the jotform, Can you forward my email to their support.
    when I open the integration section in jotform I find this error.  (see attachment - Jot Form)
    when I click authenticate button then it authenticated without any error. See the below screen shot (see attachment - Jot Form 2)
    ....but when ever I closed the form and open it again I find the authenticate error. I do not know what is happening.
    My IP is universal white list so no need to enter security token.
    Please look into this issue and let me know your thoughts.
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    Answered on October 04, 2019 at 10:48 AM

    Thank you for contacting us. Please not that the security token is required in order to integrate correctly with Salesforce. So, please make sure to enter all the required details:



    Security token

    Then, click on the authenticate button:

    Let us know if you have more questions, we will be glad to assist you.