Salesforce Integration giving an authentication error.

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    ayoungblood
    Asked on October 04, 2019 at 10:02 AM

    Hello,

    Please see two attachments provided by my developer.  


    Here is his message to me:  


    I have some authenticating issues in the jotform, Can you forward my email to their support.
     
    when I open the integration section in jotform I find this error.  (see attachment - Jot Form)
     
    when I click authenticate button then it authenticated without any error. See the below screen shot (see attachment - Jot Form 2)
     
    ....but when ever I closed the form and open it again I find the authenticate error. I do not know what is happening.
     
    My IP is universal white list so no need to enter security token.
     
    Please look into this issue and let me know your thoughts.
    Screenshot
  • Profile Image
    BDAVID
    Answered on October 04, 2019 at 10:48 AM

    Thank you for contacting us. Please not that the security token is required in order to integrate correctly with Salesforce. So, please make sure to enter all the required details:

    Username

    Password

    Security token

    Then, click on the authenticate button: https://www.jotform.com/help/271-Flexible-Data-Integration-With-Salesforce

    Let us know if you have more questions, we will be glad to assist you.