JotForm with PayPal Pro Integration NOT ACCEPTING American Express as credit card

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    Jeremy Broekman
    Asked on March 29, 2013 at 09:06 PM

    I am currently using PayPal Website Payment Pro API code with JotForm embedded on my website with 7 forms thus far. I am able to process transactions using this set up and am able to accept VISA or MASTERCARD with no problem. Unfortunately I've tried up to 3 forms with a new client and neither will PROCESS an American Express. It looks as though the transaction will not process, but does not generate any official DENIAL or GATEWAY ERRORS from a consumer or business stand point, but PayPal tech support said they see DENIED errors. I used the same card on my account using VIRTUAL TERMINAL and the transaction went through. American Express is Enabled on my PayPal account.  As of now, I can see no known problems from the JotForm end with the form itself as VISA/Mastercard transactions are going through using same form. 

    STUMPED.

    Have you heard of this problem before? Anyone else experiencing this?

     

    http://www.broekmancomm.com/contact/website-branding-hire-form/

    http://www.broekmancomm.com/contact/coachingconsulting-request-form/

    http://www.broekmancomm.com/bank/ 

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    Goldo
    Answered on March 29, 2013 at 11:05 PM

    I have forwarded query to our developers for checking. We will let you know once an update is made.

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    NeilVicente
    Answered on April 03, 2013 at 08:36 AM

    @Jeremy

    Our Paypal Pro integration does NOT pass any code that may affect the acceptance of a credit card type in a transaction. The 'Accepted Cards' option affects only the card images being displayed on your forms.

    If Paypal support says that the transaction is denied, it is very likely that the problem is with the card, or the bank issuer.

    I suggest you try using a different American Express card to test your transaction form.

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    jbbman
    Answered on April 03, 2013 at 11:38 AM
    With another client experiencing the same problem (Michael A. Ruddo
    Foundation http://marfoundation.com/golf-tournament/ or
    http://marfoundation.com/donate/
    they are having the same issue with multiple cards (at least 3-4 different
    Amex). I think they are all Business Black cards versus regular green ones.
    Paypal says now that they DO NOT see any transaction at all - neither
    denied nor attempt.
    Such is this case in MY TRANSACTION. I manually used VIRTUAL TERMINAL.
    SO... that leads me to believe that they have an error in their API code
    integration somewhere for AMex cards
    OR
    Some minor fluke.
    Trying to cover all grounds as sometimes it IS the simple things that get
    overlooked. 200 websites later I get that. :)
    Appreciate your help. I'm sure I'm not the only one experiencing this
    intermittently.
    -jeremy
    ------------------------------------
    Jeremy Broekman
    *BROEKMAN communications
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    Dean 
    Answered on December 13, 2015 at 05:47 AM

    Hi Jeremy,

     

    We are looking into this issue also. 

    Did you find a workaround for your clients to pay via the PayPal Payments Pro with their American Express cards from the US?

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    Kevin_G
    Answered on December 13, 2015 at 09:10 AM

    Hi,

    Thank you for contacting us.

    I have moved your report to this thread :

    http://www.jotform.com/answers/724174

    I will assist you there.

    Regards.