PDF Editor: Input table with multi type field is blank in PDF export.

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    SteveBradshaw
    Asked on October 08, 2019 at 08:44 AM

    When i export a submission as a pdf any multi type table is completely blank whereas normal tables are fine, is there a way around this??



    This is a re-post of a comment on Input Table's New Type - Multi-Type Columns

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    ashwin_d
    Answered on October 08, 2019 at 09:04 AM

    Do you mean to say that when you download the submission PDF, input table with multi-type column does not show any data?

    I did test this issue in one of my own form and I am not able to replicate the issue you are having. Downloaded submission PDF does display the input table data correctly. Please check the screenshot below:

    1570539786multi-Type.gif

    I would suggest you to please try again and get back to us if the issue persist. You may also like to share the form with which you are having this issue with and also share the screenshot of the issue as well. The following guide should help you how to upload image in forum post: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    We will wait for your response.

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    SteveBradshaw
    Answered on October 08, 2019 at 10:18 AM

    hi ive tried again with no luck here is screenshots of what i mean the data comes through but not in the pdf1570544195jotform1.jpg1570544208jotform2.jpg


    the url of the form is https://eu.jotform.com/SteveBradshaw/client-needs-analysis-new

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    AshtonP
    Answered on October 08, 2019 at 11:12 AM

    Hello @SteveBradshaw, I could not clone your form to test as it is very lengthy. However, I created my own form with the Input Multi-Type Table field matching your form and it appeared correctly. 

    1570547510Screenshot_2.png

    Could you confirm if you have made recent changes to the field that has caused the issue?

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    SteveBradshaw
    Answered on October 09, 2019 at 05:54 AM

    Not that im aware of, we cannot view the multi type table contents in adobe acrobat from the downloaded submission, normal tables are fine.

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    Jed_C
    Answered on October 09, 2019 at 06:48 AM

    I was able to replicate it on my end when I cloned your form. I have now escalated this to our L2 team for further investigation.

    1570618087Jotform · Submissions_ Clone

    We'll notify you here once we have updates to this report.

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    SteveBradshaw
    Answered on October 09, 2019 at 06:56 AM

    Thank you a solution would be great as working around this is going to be a pain.

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    SteveBradshaw
    Answered on October 11, 2019 at 04:11 AM

     Do you have any updates to this yet?

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    Jed_C
    Answered on October 11, 2019 at 06:00 AM

    I can see that this thread has been assigned to our dev team with a priority marked as important. Unfortunately, we cannot provide an estimate time frame, but rest assured that once there's an update, you will be notified by our dev team in this thread.

    Once again, we apologize for any inconvenience and we are hoping for your patience in the meantime.

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    SteveBradshaw
    Answered on January 06, 2020 at 08:01 AM

    Hi just wondering if you have been able to fix this yet?

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    Richie_P
    Answered on January 06, 2020 at 08:29 AM

    We do apologize for the delay.

    Let me try to ask the assigned developers for any progress regarding the ticket.

    They will contact you via this thread once updates are available.

    Thank you for your patience and understanding.