What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    email alert is not working

    Asked by maria on April 02, 2011 at 05:09 AM


    Problem 1:Email Alert does not work

    Email alert is not allowing me to click the next button. The field overlays the button and I cannot move forward in the process. I'm stuck and cannot create notifications or autoresponders. Please help, as I can't finish the process to embed.

    Problem 2: How to activate the autoresponders from my cart?

    Is there a way to activate my autoresponders from my shoppingcart using conditions? (eg. If I create a condition in which the email field has a @, which will be met by all, then send a notification to the autoresponder email to get it starter; will this send the AR series to the subscriber? If not, is there any way to do it. You have pretty forms, but my shopping cart has autoresponders sequences that allow me to deliver gifts and convert. So I need to activate this and it would be too inefficient to enter each name manually. Any ideas? Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 02, 2011 at 06:25 AM

    Hi Maria,

    Problem 1:

    Can you give me the link to the form in question? I need to have the direct link to the form so I can thoroughly inspect and find possible reasons as to why this issue is happening to you.

    Problem 2:

    I'm afraid that this is not possible as of now. Jotform does not have the functions required to do what you want to accomplish with the autoresponder.