I can't access my account to change my password and renew my subscription

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    Jessica Keegan 
    Asked on October 09, 2019 at 05:08 AM

    I need to log in and renew my subscription. My account is linked to my email address jk***an@iri.org

    when I go to reset the password it says it sent me an email but I don't get the email and it's not in my spam or junk folder. Please advise as to how I can access my account and jotorm again thanks

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    gerardw
    Answered on October 09, 2019 at 06:03 AM

    You weren't able to receive the email since your email address was on our bounce list. I have removed it from the bounce list. Pleas try and reset your password now.