I can't access my account to change my password and renew my subscription

I need to log in and renew my subscription. My account is linked to my email address jk***an@iri.org. 

when I go to reset the password it says it sent me an email but I don't get the email and it's not in my spam or junk folder. Please advise as to how I can access my account and jotorm again thanks

You weren't able to receive the email since your email address was on our bounce list. I have removed it from the bounce list. Pleas try and reset your password now.