What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Monthly submission reset is not happening

    Asked by muciky on March 31, 2013 at 10:22 AM

    Hello

    I would like to know why your monthly free submissions never update automatically. I have created a number of forms tested them and the number of tested submmission never disapear, in fact the number of submissions increases even though one or to months have gone already. Is there anything I must click at to refresh my monhtly submissions?

    Thank you

    Muciky

    Submissions refresh hello
  • Profile Image
    JotForm Support

    Answered by jonathan on March 31, 2013 at 11:12 AM

    Hi Muciky

    The total submission counter of the accounts resets every 1st day of each Month.

    Submissions for each forms are never deleted, the only thing that reset automatically is the total submission count accumulated on the month for the account. This will be reset to zero (example by tomorrow). You do not have to refresh anything. 

    Have you ever exceeded the 100 limit for your free subscriptions on a month?

    You will be able to know this because if you exceeded a limit, and it did not reach the reset date, then, your account will be disabled and your forms will no longer be able to accept submissions.

    Thanks.

  • Profile Image

    Answered by muciky on April 01, 2013 at 01:44 PM

    Thank you for your prompt response, I would be very happy to use your services once my monthly limit exceeds 100 submissions. Have a nice day!