Form Over Quota Problem

  • conceicaohugo
    Asked on October 9, 2019 at 6:22 AM

    Hi, 

    I had some big attachaments on one of my forms, and for that reason it exceeded the 100mb of the free plan. I´ve already cleaned up the bigger files just to be in conformity again, but my account is locked. 

    Can you please unlock my account asap? 

    Thank you

    Jotform Thread 1994308 Screenshot
  • craig Jotform Support
    Replied on October 9, 2019 at 6:55 AM

    We checked and re-calculated your usage. Your account looks unlocked and your usages are under the limits. If you have the same problem please write to us.

     

    If you require any further assistance feel free to let us know.

  • conceicaohugo
    Replied on October 9, 2019 at 6:56 AM

    Thank you very much for your assistance.

  • Boerboom
    Replied on October 9, 2019 at 7:10 AM

    I have the same problem.