Blocked IP Address

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    Nicanor Gutierrez
    Asked on October 09, 2019 at 05:53 PM

    Why was my I.P address blocked for phishing?

    I was not phishing I was trying to create a form to allow customers to select advertising.

  • Profile Image
    zuritapia
    Answered on October 09, 2019 at 06:09 PM

    Hi Nicanor!

    Upon checking your account there is no reason for a suspension on your account however our Phishing Detector did flag your account as possible ClickBait. 

    I did go ahead and remove the suspension and you are able to have access to your forms. I do recommend registering your corporate email address to your account to avoid any further suspensions. 

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    Laura S 
    Answered on October 09, 2019 at 07:03 PM

    Our church account has been suspended and online support is not helping us. We need it back online and instead we get a link to this page in email after we gave them the information they need to remove the phishing suspension. I have to say I’m very disappointed in the customer service on this site.

    We will not be using Jotform for anything else and will move to another service. We need this form to work as it was sent to all of our congregants and now there is a lot of confusion since the account is suspended.

     
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    gerardw
    Answered on October 09, 2019 at 07:57 PM

    Hello Laura,

    I have moved your query to a new thread and will answer that shortly. You may please check the new thread here: https://www.jotform.com/answers/1995440 

  • Profile Image
    SportsMassage
    Answered on October 11, 2019 at 04:11 AM
    why does switching the link to a square website cause your phishing program
    to activate
    I am not phishing and am trying to have the link go to my website to
    purchase advertising.
    ...
  • Profile Image
    SportsMassage
    Answered on October 11, 2019 at 04:11 AM
    how do i registering my corporate email address
    ...
  • Profile Image
    SportsMassage
    Answered on October 11, 2019 at 04:20 AM
    I switched a link in a picture to my square account website and then the
    program blocked me again.
    Why?
    Please unblock my I.P address again
    ...
  • Profile Image
    gerardw
    Answered on October 11, 2019 at 06:50 AM

    how do i registering my corporate email address?

    You can change the email address from your account profile page: https://www.jotform.com/myaccount/profile 

    Your IP is not blocked and it is white listed. If using a different IP, please provide us the IP address.

    Are you still facing an issue logging into your account?