Why is our account suspended?

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    Laura S
    Asked on October 09, 2019 at 07:57 PM
    Our church account has been suspended and online support is not helping us. We need it back online and instead we get a link to this page in email after we gave them the information they need to remove the phishing suspension. I have to say I’m very disappointed in the customer service on this site.

    We will not be using JotForm for anything else and will move to another service. We need this form to work as it was sent to all of our congregants and now there is a lot of confusion since the account is suspended.

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    gerardw
    Answered on October 09, 2019 at 08:03 PM

    Let me review this issue with our review team and we'll revert via this thread.

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    Nick 
    Answered on October 09, 2019 at 09:41 PM

    Having same issues. Seems a lot of ppl are. I can’t find support either 🤯

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    gerardw
    Answered on October 09, 2019 at 09:48 PM

    Hello Nick,

    Your issue has already been responded to in the thread: https://www.jotform.com/answers/1995486 

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    gerardw
    Answered on October 09, 2019 at 10:10 PM

    Hello Laura,

    The forms used in your account have been flagged as Scam Donation forms. Please provide us the information below:

    1. The web URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    Please also change the account email to a corporate one in order to avoid being flagged by our Phishing Detector.

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    gerardw
    Answered on October 09, 2019 at 10:50 PM

    Hello Laura,

    Posting your response sent from email here:

    15706754401010_6.png

    We are sorry for the trouble caused, but could you confirm if you had provided these details to reviewers@jotform.com? Upon checking with our review team, they haven't received any email from you regarding these details.

    Request you to please resend the details to reviewers@jotform.com. Please mention the "Thread #1995440" in the email subject.