Unable to verify my email, the link is not correct.

  • Profile Image
    Asked on October 09, 2019 at 11:12 PM

    Hello. How will I be able to verify my email if the button and the link from your email are not clickable? I also tried to copy and paste the link, no go.

    Thank you!

  • Profile Image
    Answered on October 09, 2019 at 11:17 PM

    We apologize for the inconvenience. We could not find anything in our mail logs with your registered email address, could you please copy and paste the received verification link in this forum thread?

  • Profile Image
    Answered on October 09, 2019 at 11:20 PM

    Please disregard my previous message. We found the link and it is not correct. I'll forward this to our back-end team to get you the correct link.

  • Profile Image
    Marianne Coyne 
    Answered on October 11, 2019 at 03:05 PM

    The link I received to verify my email address isn't clickable. Can you  help?
  • Profile Image
    Answered on October 11, 2019 at 04:23 PM

    I have moved your question to a new thread. I will reply you shortly here:


  • Profile Image
    Answered on October 17, 2019 at 09:02 AM


    The issue should be resolved now. Thank you for reporting.

    Let us know if you need any other assistance.