What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading Plan to JotForm Premium

    Asked by Ghaida90 on April 01, 2013 at 10:14 AM

    Deat Jotform team,


    I tried to upgrade my account to premium but it keeps telling me that the card has been declined. I tried for cards between Master and Visa but the problem is the same.


    How can I solve this problem ASAP because I need it urgently!



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    JotForm Support

    Answered by EduardoMendez on April 01, 2013 at 10:42 AM


    We'll be glad to assist you

    Can you please tell me what steps you took to update your subscription?