I submitted a request more than an hour ago and still no help.

I submitted a request more than an hour ago and still no help. The phone number at the bottom of my confirmation payment email is not in service. This is disappointing.

I can see you have indeed opened two threads recently: 

https://www.jotform.com/answers/1996738

https://www.jotform.com/answers/1996787 

Please note that the response time depends on the number of requests we are getting at the moment from our users. You also receive an email when a support representative replies to your thread. 

I would recommend you to kindly follow up your question here: https://www.jotform.com/answers/1996738 

Thanks.