Payment declined - can't figure out which customer?

  • vocalizeu
    Asked on October 10, 2019 at 9:21 PM

    I got an email saying a customer's payment method was invalid, it gave me the last 4 digits but I can't find them in my square. 

    This was through the square subscription integration. 1570756833Screen Shot 2019 10 10 at 6 Screenshot 10

    Help!? 

  • Girish JotForm Support
    Replied on October 10, 2019 at 10:16 PM

    Sorry, but since the customer's payment information is not stored at our end, we are unable to verify which customer's payment has been stopped based on the last 4 digits.

    There are a total of 9 submissions in this form and I guess you can check individually which payment did not go through via your Square account.

    You could reach out to Square Support regarding this issue.