E-Mails

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    ParqueSaoLucas
    Asked on April 01, 2013 at 02:46 PM

    Boa tarde, eu não estou recebendo os e-mails após o envio do formulário...

     

    Por favor me ajudem. Obrigado!

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    EltonCris
    Answered on April 01, 2013 at 03:19 PM

    Hi,

    I have now removed your email from the bounce list. It should be working fine now. 

    Here's the bounced reason:

    contato@parquesaolucas.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    There might be an issue with your email service provide while JotForm sends the notification that's why it ended up to the bounce list. Please check this article and follow the suggestions as it may help prevent this from occurring again. How to setup email alerts to prevent "emails not being received" issues.

    Thank you!

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    ParqueSaoLucas
    Answered on April 01, 2013 at 04:36 PM
    Muito obrigado!
    Sucesso!
    2013/4/1 JotForm Support Forum
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    EltonCris
    Answered on April 01, 2013 at 04:41 PM

    Gracias for the updates! =)