What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image


    Asked by ParqueSaoLucas on April 01, 2013 at 02:46 PM

    Boa tarde, eu não estou recebendo os e-mails após o envio do formulário...


    Por favor me ajudem. Obrigado!

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on April 01, 2013 at 03:19 PM


    I have now removed your email from the bounce list. It should be working fine now. 

    Here's the bounced reason:

    contato@parquesaolucas.com is IN the bounce list  

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    There might be an issue with your email service provide while JotForm sends the notification that's why it ended up to the bounce list. Please check this article and follow the suggestions as it may help prevent this from occurring again. How to setup email alerts to prevent "emails not being received" issues.

    Thank you!

  • Profile Image

    Answered by ParqueSaoLucas on April 01, 2013 at 04:36 PM
    Muito obrigado!
    2013/4/1 JotForm Support Forum
  • Profile Image
    JotForm Support

    Answered by EltonCris on April 01, 2013 at 04:41 PM

    Gracias for the updates! =)