Form contents not submitted to Airtable

  • LOPF
    Asked on October 14, 2019 at 6:15 AM

    Hi, my form is integrated with Airtable.

    One of the form submissions does not populate Airtable. All the other submissions of the same form populate Airtable fine.

    There is no special characters in the submission. Can you help?

  • roneet
    Replied on October 14, 2019 at 6:33 AM

    Would you mind lettings us know the Form in question? Which Form field is not supported in Airtable?

    Looking forward to your response.

    Thanks.

  • LOPF
    Replied on October 14, 2019 at 6:38 AM

    Hi it is 92185197758372

    None of the fields are populated in Airtable for this one submission. The integration works fine for all other submissions using the same form.

  • roneet
    Replied on October 14, 2019 at 6:51 AM

    I have noticed that you are having 21 Form submissions so you have received all the submissions in the Airtable tables except one?

    May we know the submission ID?

    Guide: https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Could you please edit the submission this way. Please see editing the submission triggered the data to Airtable?

    Guide: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    Looking forward to your response.

    Thanks.

  • LOPF
    Replied on October 14, 2019 at 7:11 AM

    All sorted now, thank you.

    I opened the submission in edit mode, clicked through the fields and hit 'submit' and the data has now appeared in Airtable.