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    how can I hide empty fields on submission emails?

    Asked by grouback on April 02, 2013 at 06:23 AM

    hello everybody,

    I know there is an option to hide empty fields on submission email. And there is the information, that this would be working only to use the default email notifier. What does "using the default email notifier" exactly mean? Sorry for my english.

    yours sincerely

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    JotForm Support

    Answered by EduardoMendez on April 02, 2013 at 10:20 AM

    Hi there, 

    Here is some information on the Hide Empty fields feature:

    5. Hide Empty Fields on Emails - This is very useful for long forms with non-required fields. Enabling this feature will remove all the empty fields on submission emails. Note that this would only work for "Default Email Notifications". We do not support this for edited or modified version of notification emails.

    As per only using the default e-mail notifier, that means that it will work as long as you do not edit or customize the notification.
    I hope that helps!