Form Error: The merchant login ID or password is invalid or the account is inactive.

  • DataMgrLou
    Asked on October 15, 2019 at 8:26 AM

    Form:  https://form.jotform.com/92794738457173


    I changed the form ID as requested and that did not fix the problem.  Please advise...

  • Ashwin JotForm Support
    Replied on October 15, 2019 at 8:50 AM

    I am not sure what you mean by saying you have changed form ID as requested. Please note that you cannot change form ID but you can clone your form to create a new form with new form id but that will not solve the problem you have mentioned about the error you get.

    Please note that this error is displayed if you are using incorrect "API Login ID" & "Transaction Key" in the authorize.net payment tool integration. Please check the screenshot below:

    1571143309apilogin Screenshot 10

    I would suggest you to please ensure that you are using correct credentials in the authorize.net payment tool. The following guide should help you how to grab API login ID and transaction key: https://support.authorize.net/s/article/How-do-I-obtain-my-API-Login-ID-and-Transaction-Key

    Hope this helps.

    Do get back to us if you have any questions.