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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    forms being disabled - over monthly allowance for free account

    Asked by angela on April 02, 2013 at 11:44 AM

    I received an email that I am over on my monthly limit & my forms will be disabied as a result.  Will my forms be enabled with the new month?  I am unclear on how it works & why I have suddenly gone over my limit w/ no unusual traffic on my end.


    Please advise.  

    thank you - angela

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    Answered by sidharth_kch on April 02, 2013 at 12:10 PM


    I checked your account and see that file uploaded are 102.37 MB which is over the allowed limit. Submission limits are reset to zero every month but your files will still be there. 

    You can upgarde your account.

    Please let us know if you need further assistance.