forms being disabled - over monthly allowance for free account

  • Profile Image
    angela
    Asked on April 02, 2013 at 11:44 AM

    I received an email that I am over on my monthly limit & my forms will be disabied as a result.  Will my forms be enabled with the new month?  I am unclear on how it works & why I have suddenly gone over my limit w/ no unusual traffic on my end.

     

    Please advise.  

    thank you - angela

  • Profile Image
    sidharth_kch
    Answered on April 02, 2013 at 12:10 PM

    @angela

    I checked your account and see that file uploaded are 102.37 MB which is over the allowed limit. Submission limits are reset to zero every month but your files will still be there. 

    You can upgarde your account.

    Please let us know if you need further assistance.

    Thanks,

    Sidharth