PDF Editor>>Submission PDF: The submission PDF reverted to the old PDF format.

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    hamlethw
    Asked on October 16, 2019 at 10:54 AM

    We have created a form to collect data, and would like the completed results emailed back to us with a PDF attaced.


    When creating the PDF the formatting is all wrong and it even leaves parts out (just pre-filled text fields). It doesnt even include our Logo on the PDF document even though it appears in PDF editor.


    Been trying most of the afternoon to do this in an effort to move all our Google Forms to jot, however im thinking of giving up!!


    Any one have any suggestions?

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    hamlethw
    Answered on October 16, 2019 at 11:04 AM

    Here is a link to the form in question : https://form.jotformeu.com/92882438049367 

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    Richie_P
    Answered on October 16, 2019 at 11:50 AM

    We do apologize for the inconvenience.

    It seems the attached PDF document is converting to the old PDF layout.

    We have escalated this issue to our back-end team and we will get back to you once updates are available.

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    hamlethw
    Answered on October 17, 2019 at 05:30 AM

    Thanks Richie, ill await your answer.



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    roneet
    Answered on October 17, 2019 at 08:13 AM

    Are you still experiencing the issue? We were having a temporary glitch yesterday which was fixed by our developers. Please confirm. We have also escalated the issue to our backend team.

    We will update you once we have news on this.

    Thanks.


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    Victoria_K
    Answered on October 23, 2019 at 04:11 AM

    Hello,

    This problem should now be fixed. With latest test I have received correct PDF file attached. Could you please check from your end as well? 

    If you need any other help, please let us know.