Unable to login to jotform when trying to edit account info

  • Profile Image
    aquascienceaz
    Asked on April 02, 2013 at 03:36 PM

    Hello,


    I can log in to my account, but when I try to click the "Account" link to edit some information, I get redirected to: https://www.jotform.com/myaccount/ and am presented with another log in window, which when I enter my username and password, does absolutely nothing.  Just sits there with my username and password in the log in window.

     

    Please help.

  • Profile Image
    sidharth_kch
    Answered on April 02, 2013 at 03:51 PM

    @aquascienceaz

    I checked your account and was not able to reproduce this issue. Can you please close and reopen your browser, clear your browser cache and try to access your account section.

     

    Let us know if you continue to have this issue and we will investigate further.

    Thanks,

    Sidharth