- midcomrobertAsked on April 02, 2013 at 03:59 PM
Good afternoon, I was testing out the "google docs spreadsheet intergration, and noticed it takes around 15-20 minutes for the sheet to be updated. If I was to purchase the paid version, would that frequency increase? My hopes is to have that spreadsheet updated as soon as possible.
- JotForm SupportEltonCrisAnswered on April 02, 2013 at 04:43 PM
The synching should always be instant for all users, Premium or Free. We do not put special frequencies for user types.
This sometimes happen due to server delays but we do not have similar issue reported today. Have you tried re-integrating your form to Google Spreadsheet (remove it and integrate it again)? If that's a long form, it may take time but I don't think it would reach up to 20 minutes, maybe around 3 or 5. I have also cleared your form cache here, I would suggest to re-integrate your form to Google Spreadsheet and get back to us with your findings. If you can also share to us the spreadsheet and the form URL, we can help you test it here.