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    Problem sending automatic-email

    Asked by arpapiemonte on April 03, 2013 at 07:43 AM

    Hi everybody

    I've got a problem in this scenario:

    Jotform sends an email to insert a record in my Zoho application.

    Sometimes, Zoho receives more than one email, so records became n-plicated in zoho (sometime 2, or more, even 8!).

    The form that causes this kind of problem, is: ArpaVIP - Modulo Richiesta Verifica Attrezzature

    the address that n-plicates email is "notifica a Zoho".

    Thank you for helping us.



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    JotForm Support

    Answered by Welvin on April 03, 2013 at 09:56 AM

    Hi Diego,

    Please try to re-create that specific form notification and please make sure to use the HTML Version.

    See if that helps.



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    Answered by arpapiemonte on April 05, 2013 at 12:00 PM

    Hi Welvin,

    thank you for answering.

    Switching to html mode, zoho (destination system), doesn't work: it rejects the email.

    Is there another way to solve the problem?

    Thank you

    Best Regards


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    Answered by jeanettebmz on April 05, 2013 at 01:19 PM

    I have checked your form and I don't see a current Zoho integration. Can you please re-build it?

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    Answered by KadeJM on April 05, 2013 at 01:31 PM

    Hi Diego, I see that you have set this up as a Notification to send to your a Zoho Email address. Unfortunately as of right now as far as I know our system isn't built to work that way so I don't think that this will work without problems which is why it becomes confused and is sending the duplicates since it doesn't fully recognize this type of configuration.

    At this point our recommendation is to follow our guide by implementing our Zoho Integration and have it send the data this way.

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    Answered by arpapiemonte on May 27, 2013 at 03:56 AM

    Hi Kade

    this is very strange, because other forms are working fine, they send data from jotform to zoho in the same way. For istance, the form "Nuova registrazione" never duplicate records.

    We still have trouble only with this form...please can you check it again?

    Thank you everybody

    Best regards


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    JotForm Support

    Answered by EltonCris on May 27, 2013 at 07:55 AM

    Hi Diego,

    I have tried replicating this issue but I'm unable to get it properly and all I got is an authorization failed email from Zoho saying that my test was blocked as SPAM, though I've managed to send notification using the provided template from Zoho. With this, I would suggest to recopy the template and re-add the field tag to your form notification. It would be better to re-create the form notification as well.

    Furthermore, since this isn't somewhat like a JotForm Feature unless you are using JotForm - Zoho Integration, I would suggest to ask an assistance about this on the Zoho side. I don't think there's something that needs to be changed on the JotForm's end or on your form perhaps I've missed something but I don't have clue at the moment since JotForm is only sending data through email to your Zoho Form without any integration so there must be something that causes the data to duplicate, probably a symbol or special characters when it lands to Zoho. It would be best to ask an advice regarding this at Zoho Support.

    Let us know if you have further questions. Best Regards!

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    Answered by arpapiemonte on May 28, 2013 at 08:12 AM

    Hi EltonCris

    Thank-you very much...I'll do what you are suggesting me

    Best regards