What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Sender Name in our Notification Emails is JOTFORM today! Help!

    Asked by prone on April 03, 2013 at 08:13 AM

    Yesterday my "Contact Us" form notifications came through to our email as coming from the name/email of the inquiring party. Perfect!

    Today? ALL our notification emails are from JOTFORM! This causes BIG problems in gmail which stacks similar subjects together. We need each notification to be a distinct email, using the name/email in the notification form was working fine til today.

    I looked at all my form notifications and they all are correctly configured:

    Sender Name (is the "your name" field on the Contact Us form)
    Sender Email (is the "your email" field on the Contact Form)

    This is happening now on each form we have. I tried deleting and creating a new Notification - and even though it does not SAY Jotform in the "Sender's Name" field on the notification, that's the way it's coming thru.

    Are there issues today?

    Page URL:

  • Profile Image

    Answered by prone on April 03, 2013 at 08:25 AM

    NEVERMIND. couldn't figure out how to delete this. the TEST was coming from JotForm. I tried the contact page itself and it's working fine. Sorry to waste anyone's time. Please delete.

  • Profile Image

    Answered by sidharth_kch on April 03, 2013 at 08:54 AM


    Not an issue.

    Should you have any questions feel free to contact us.