Why it is only allowed to enter one submission?

  • scarasi
    Asked on October 19, 2019 at 8:02 AM

    WHY ON ONE OF MY FORMS AM I ONLY ALLOWED TO ENTER ONE SUBMISSION AND THEN I GET A "SORRY" MESSAGE?

    I THOUGHT FOR FREE FORMS i WAS ALLOWED TO HAVE 100 SUBMISSIONS OR LESS.

    PLEASE ADVISE.


    S.

  • Kiran Support Team Lead
    Replied on October 19, 2019 at 9:42 AM

    As I tried submitting your JotForm, I was able to submit it without any issue and the Thank you message is displayed. 

    157149237319102019 191007 Screenshot 10

    Based on the error message that you have provided, it looks like you may have enabled the Unique Question or Unique Submission option in the form settings. However, the options are now disabled that is already allowing to submit the form normally. 

    If you need any further assistance, please let us know. We will be happy to assist. 

  • scarasi
    Replied on October 19, 2019 at 10:50 AM
    Hello Kiran,
    The halloween form works ok, i saw youd been doing some tests.
    The one not working, and still now not working is this one:
    Inscripci APA CEIP Miguel Herndez
    It still doesnt allow me to enter one more record as you might see on this screenshoot.
    The link to that form is: https://form.jotformeu.com/92903980121354
    Please re chack. Thanks.
    Silvina.
    [cid:1597e116-9678-4b76-a02a-87e977825171]
    ________________________________
    De: JotForm
    Enviado: sado, 19 de octubre de 2019 13:42
    Para: scarasi@hotmail.com
    Asunto: Re: Why it is only allowed to enter one submission?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kiran
    As I tried submitting your JotForm, I was able to submit it without any issue and the Thank you message is displayed.
    [157149237319102019_191007.png]
    Based on the error message that you have provided, it looks like you may have enabled the Unique Question or Unique Submission option in the form settings. However, the options are now disabled that is already allowing to submit the form normally.
    If you need any further assistance, please let us know. We will be happy to assist.
    View this thread on browser Unsubscribe Thread
    1571492522
    [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif] Libre de virus. www.avast.com
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  • scarasi
    Replied on October 19, 2019 at 10:50 AM
    Hello again Kiran, I guessed I solved it.
    Thanks anyway.
    Silvina.
    ________________________________
    De: JotForm
    Enviado: sado, 19 de octubre de 2019 13:42
    Para: scarasi@hotmail.com
    Asunto: Re: Why it is only allowed to enter one submission?
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by Kiran
    As I tried submitting your JotForm, I was able to submit it without any issue and the Thank you message is displayed.
    [157149237319102019_191007.png]
    Based on the error message that you have provided, it looks like you may have enabled the Unique Question or Unique Submission option in the form settings. However, the options are now disabled that is already allowing to submit the form normally.
    If you need any further assistance, please let us know. We will be happy to assist.
    View this thread on browser Unsubscribe Thread
    1571492522
    [https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif] Libre de virus. www.avast.com
    ...