Why am I not receiving emails?

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    Asked on April 03, 2013 at 11:28 AM

    I just logged in to see that I have not been receiving notifications when a form has been submitted.  Any ideas?

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    Answered on April 03, 2013 at 11:35 AM


    Sorry for the inconvenience that may have caused. I have check your form and found out that your recipient email address is in our bounce list which causing the issue. 

    Result: jason@42ndstreettours.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 The message from (<0000013b6cd=b18fd-abcbe2e3-9846-4002-b7e7-f6739dcc0f52-000000@amazonses.com>) with the =subject of (New submission: Tour Deposits and Payments) matches a profile t=he Internet community may consider spam. Please revise your message before =resending.'

    I have now remove your recipient email address to our bounce list and it should be working fine now.

    Thank you!